Sr. Epic HIM & Ambulatory Applications Analyst, July 2019 - Present

RUSH University System for Health (Chicago, IL)

• Lead the configuration of Epic HIM and Ambulatory modules to meet organizational needs

• Manage optimization projects, such as EHI Export, SVC Level Up, and Payer Platform, and lead quarterly upgrades, collaborating with project teams and stakeholders 

• Lead and coach a team of Epic Analysts, fostering a collaborative and supportive environment that encourages professional growth and development

• Serve as a subject matter expert on legal health record integrity, facilitating the Chart Integrity Workgroup to evaluate enhancements, ensuring compliance with relevant policies and regulations

• Resolve incidents and enhancement requests efficiently, leveraging incident management and change control processes to provide timely support and resolution for critical issues

Population Health Application Specialist, July 2018 - June 2019

RUSH University System for Health (Chicago, IL)

• Managed health IT projects through the SDLC such as practice-level dashboards, EHR optimizations, and implementation and maintenance of registries that support value-based care initiatives

• Designed workflows and data flows to improve care coordination and capture data for quality measures

• Recommend and manage implementation of EHR functionality to enhance care management functions to support population health goals

• Managed project risks, resolved issues, and ensured effective documentation of project scope, plan, status updates, and key deliverables

• Contributed to the development of Rush Health's project management methodology and approach, defining standards for project scope, planning, and execution

Senior Epic HIM & EpicCare Link Applications Analyst, August 2016 - July 2018

SCL Health (Broomfield, CO)

• Configured and optimized Epic HIM, Identity, Care Everywhere, EpicCare Link, and third-party Optio forms system

• Led Epic HIM team on key projects including Epic upgrades, acute hospital implementations, eHealth Exchange integration, Carequality, community e-consult orders, and user reporting initiatives

• Partnered with operational teams to assess and implement technology and process solutions that enhancing quality and efficiency

• Guided team members on project management best practices, addressing challenges, identifying success factors, and sharing valuable lessons learned.

• Enhanced the knowledge base of Epic HIM configuration, leadership decisions, project scope, work plans, issue tracking, and team productivity by implementing streamlined documentation processes and improved organization

Epic HIM Applications Analyst, March 2016 - August 2016

Rochester Regional Health (Rochester, NY)

• Configured and optimized Epic HIM and Identity, implementing data integrity workflows, refining visit coding rules, and managing IMO data loads.

• Led collaborative sessions for requirements capture and system design to enhance efficiency and user experience.

• Developed and executed test scripts for Epic HIM, covering both positive and negative scenarios.

• Documented system configurations and workflows to ensure accuracy and facilitate knowledge transfer.

• Resolved incidents and enhancement requests promptly, utilizing incident management and change control processes.

Trainer/Quality Analyst, April 2015 - March 2016

SUNY Upstate Medical University (Syracuse, NY)

• Documented departmental policy and procedures, recommended enhancements, and worked with leadership for approval and implementation

• Developed training materials, performed new employee training, and conducted group in-service sessions

• Audited staff accounts at random, investigated issues, and suggested appropriate resolution and corrective action 

• Initiated appeals for high-dollar account denials and worked to resolve aging accounts to reduce A/R days.

• Coordinated and participated in leadership meetings, advocating for end-users and documenting meeting notes.

Payer Recovery Specialist, June 2012 - April 2015

SUNY Upstate Medical University (Syracuse, NY)

• Processed remittance and correspondence for Medicare, Medicare Managed Care, Medicaid Managed Care, and commercial payers

• Verified accuracy of reimbursement with Medicare APC, MS-DRG, and other fee-schedule calculations

• Initiated appeals for claim rejections, denials, and improper payments to maximize revenue recovery 

• Investigated trending issues with payers and collaborated with regional insurance representatives to resolve 

• Developed training materials for Epic implementation and conducted training sessions for patient accounting staff on Epic workflows.

Adjunct Faculty, Health Information Technology, August 2018 - December 2020

Malcolm X College - City Colleges of Chicago (Chicago, IL)

• Instructed Foundations of Health Information Technology, HIM 101, Health Statistics and Registries, HIM 204, and Quality and Performance Improvement, HIM 214

• Instructed in person and synchronously online

• Participated in curriculum review for CAHIIM accreditation 

Market Assistant, July 2024 - Present

Mid-Ohio Food Collective (Columbus, OH)

• Unpack deliveries, stock shelves and prepare the market for opening

• Check-in patrons, register new members, and direct patrons through store to optimize experience 

Volunteer, February 2024 - Present

MagLiteracy (Johnstown, OH)

• Sort and pack reading materials for delivery to literacy programs

• Organize donated reading materials and pallets in warehouse for sorting and packing efficiency

Coach, August 2018 - December 2020

One Million Degrees (Chicago, IL)

• Empowered students through personalized academic and career coaching sessions

• Participated in skill building and networking workshops for students to enhance job readiness